Jobs in Facility Management

Regional Cleaning Operations Manager

Joss Facility Management is seeking a dynamic Regional Cleaning Operations Manager to lead our local cleaning operations, mentor staff and drive business activities while ensuring we deliver the highest cleaning standards across our portfolio.

You will be a key leader responsible for managing day-to-day operations, overseeing employees and subcontractors to ensurethat all services meet our client’s high standards and expectations. You’ll be tasked with driving business compliance, managing client relationships, and ensuring operational excellence in all areas. 

Key Responsibilities: 

• Account Management & Client Relations: Manage and maintain client relationships by providing excellent service and communication. Ensure regular site inspections and audits to maintain exceptional quality. 
• Operational Leadership: Lead and support your team of supervisors, cleaners and subcontractors across various sites, overseeing recruitment, training, and ongoing development to meet high service standards. 
• Site Startups & Subcontractor Management: Manage new site startups, appoint competent staff, and ensure smooth operations from project commencement. 
• Client Liaison & Site Inspections: Conduct regular inspections and liaise with clients to ensure that cleaning operations run seamlessly, and clients’ expectations are exceeded. 
• Budget & Reporting: Manage all cost areas, ensuring adherence to budget expectations, track operational performance and ensure accuracy. 
• Staff Development & Problem Solving: Coach and develop staff, addressing performance issues and solving operational problems as they arise. 
• Brand Management: Act as a brand ambassador, promoting Jossand ensuring a positive reputation in the market. 

You Will:

• Lead the Operations Team: Oversee daily service delivery and client retention across your portfolio. 
• Cost Management: Ensure cost-effective service delivery, pricing, and profitability. 
• Build Relationships: Maintain and nurture relationships with key accounts. 
• Troubleshoot Issues: Handle escalated complaints and operational issues, providing solutions quickly. 
• Support Projects: Collaborate with the leadership team on significant projects. 
• Safety & Compliance: Ensure a safe working environment, adhering to all relevant legislation. 

What We’re Looking For: 

• Experience: Proven experience in commercial or industrial cleaning or experience in a similar managerial role. 
• Leadership: Strong leadership skills with experience managing teams. 
• Autonomy & Reliability: Ability to work independently, self-motivated, and passionate about achieving results. A proactive, solution-oriented mindset with the ability to lead by example. 
• Technical Skills: Strong computer literacy, budgeting, and the ability to provide accurate quotes for additional services. Strong commercial acumen with a focus on cost management and profitability. 
• Travel: Ability to travel across regional NSW, as required. 

Why Join Joss? 

We:

• are Local, Award Winning, Family Owned and Dynamic!
• foster a supportive work environment that promotes innovation & creative performance.
• offer opportunity to progress your career with our diverse business.
• provide confidence in local, secure employment and offer staff an ability to relocate with regional offices around NSW.
• a supportive and successful team.
• offer an Employee Benefits Program with access to great savings!

We invite you to join our team, and be part of our growing and evolving business!

Compliance & Clearances Required: National criminal history check, working with children check, valid driver’s licence, and police clearance (or ability to obtain one).

Alternatively, please follow the link below to see our current listings on Seek