For over 50 years, Joss has been a proud Australian, family-owned business built on strong values, trusted relationships, and a commitment to delivering exceptional service outcomes.
Today, Joss is a leading provider of cleaning and facility services throughout regional NSW. Our success is driven by our people, and we invest in creating an environment where our teams can grow, develop, and build rewarding careers.
We are seeking an experienced and motivated Regional Manager – Cleaning to lead our South Coast operations, based in the Batemans Bay region.
This is an exciting opportunity for an operational leader who enjoys developing high-performing teams, strengthening client relationships, and driving service excellence across a diverse regional workforce.
About the Role
The Regional Manager – Cleaning is responsible for the successful delivery of cleaning operations across the region. You will provide leadership and support to Area Managers, ensuring our teams deliver consistent, high-quality service while achieving operational, financial, safety, and client expectations.
You will play a key role in driving continuous improvement, developing our people, strengthening client relationships, and identifying opportunities to enhance service delivery and business performance.
Key Responsibilities
- Lead, coach and support Area Managers to achieve operational excellence and deliver services in line with contractual requirements.
- Oversee workforce planning, labour allocation, recruitment, and resourcing strategies to ensure service continuity.
- Monitor regional performance, including KPIs, service standards, attendance, and quality outcomes, implementing improvement strategies where required.
- Manage labour budgets, overtime, and operational costs to support efficient and sustainable service delivery.
- Build strong relationships with clients, employees, and internal stakeholders through regular engagement and communication.
- Support employee development through coaching, training, and capability building initiatives.
- Promote a strong safety culture, ensuring compliance with workplace health and safety requirements and company procedures.
- Contribute to strategic planning, contract implementation, and continuous improvement initiatives.
About You
You are an experienced operational leader who thrives in a fast-paced environment and enjoys working with people across a geographically dispersed region.
You will bring:
- Demonstrated experience in an operational leadership role (experience within cleaning, facilities management, or a related service industry highly regarded).
- Strong commercial understanding, including experience managing budgets, labour costs, and operational performance.
- Proven ability to lead, motivate, and develop teams to achieve positive outcomes.
- Exceptional communication and relationship-building skills with the ability to engage with employees, clients, and stakeholders at all levels.
- Strong organisational skills and the ability to manage competing priorities effectively.
- Proficiency in Microsoft Office applications.
- A willingness and ability to travel throughout the region, including occasional overnight stays.
What We Offer
At Joss, our people are at the heart of everything we do. Joining our team means becoming part of a supportive, collaborative organisation where your contribution is valued.
You will enjoy:
- A competitive salary package.
- Company vehicle provided.
- Access to our Employee Benefits Program.
- Opportunities for career growth and professional development.
- A supportive team environment within a successful, growing Australian business.
The successful applicant will be required to obtain a Working with Children Check prior to commencement and maintain a National Police Check clearance.
At Joss, we embrace the benefits of a diverse workforce and encourage applications from people of all backgrounds who share our commitment to delivering exceptional service.
If you are a motivated operational leader looking for your next challenge, we would love to hear from you. Please submit your cover letter and resume outlining your experience and suitability for this role.